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24×7 Support.

Business Hours

8am to 5pm ET

After Hours & Emergency


Non-Emergency Support

Sales & General


Corporate Office

400 Old Pond Road
Suite 301
Bridgeville, PA 15017

Cloud Voice Online
Customer Access

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Maintenance Agreements

Award Winning

Third Generation powered by Ascenda offers award-winning maintenance support that includes responsive troubleshooting, dispatch, onsite support, remote monitoring and resolution. Our maintenance agreements provide you with a cost-effective means of planning and budgeting your annual maintenance needs.

Support plans to fit your precise needs

Choose from Platinum Support where we completely manage your system or Gold Support, where we complement your in-house resources. We can even cover your communication system for up to 10 years – an industry first.

Support Plan Coverage Highlights

  • One-number to call for all of your service and technical requests
  • All service parts and labor provided at no charge
  • Gold/Business day or Platinum/24-hour remote and onsite coverage
  • Remote database modifications for routine changes
  • Ongoing technology training opportunities

Third Generation powered by Ascenda delivers security and peace of mind. With our highly trained technicians and dedicated service center, you can count on us to keep your business connected.

National Accounts

Your Direct Link

As your single point of contact, Third Generation powered by Ascenda makes it easy for you to expand your business regionally or nationally.

Enterprise Experts…

Third Generation will coordinate the design and implementation of all your voice systems and networking projects using our extensive relationships with leading suppliers and service providers nationwide. We pre-stage and configure your systems and standardize system set-up to reduce your support and training costs. When you need support, just call us.

Our nationwide capabilities include…

  • Consolidation
  • Configuration and Programming
  • System Assembly
  • Pre-installation Testing
  • Component Serialization
  • Asset Tagging and Tracking
  • In-field Service and Support

Whatever the size and scope of your implementation, we have the experience and the tools necessary to ensure the success of each and every project.